Last Updated: 03/03/25

At SOFAKINGS.EU, we strive to provide high-quality IPTV services and ensure customer satisfaction. Please read our Refund Policy carefully to understand your rights and responsibilities regarding refunds.

1. 48-Hour Refund Window

We offer a 48-hour refund window from the time of purchase. If you are unsatisfied with our services for any reason, you may request a full refund within 48 hours of your purchase. To be eligible for a refund, your request must be submitted within this timeframe.

2. How to Request a Refund

To request a refund, please contact us at [email protected] with the following information:

• Your full name
• Email address used for the purchase
• Order number or transaction ID
• Reason for the refund request

We will process your refund request within 5 business days and notify you once the refund has been issued. Refunds will be credited back to the original payment method used during the purchase.

3. After the 48-Hour Window

All sales are final after the 48-hour refund window has expired. We do not offer refunds or credits for partial use of the service, changes of mind, or dissatisfaction after this period.

4. Contact Us for Solutions

If you encounter any issues with our services after the 48-hour refund window, we encourage you to contact us via WhatsApp to discuss possible solutions. Our team is committed to resolving any problems and ensuring you have the best experience with our services.

Please remember: There is always a solution to a problem. Instead of opening disputes or chargebacks, contact us first so we can work together to resolve the issue.

5. Exceptions

Refunds may not be granted in the following cases:

• If the refund request is made after the 48-hour window.
• If the service was used excessively or abused during the refund window.
• If the issue is related to factors outside our control, such as internet connectivity, device compatibility, or third-party software.

However, even in these cases, we are here to help. Contact us, and we will do our best to find a solution that works for you.

6. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be posted on this page with an updated “Last Updated” date. By continuing to use our services, you agree to the terms of the updated Refund Policy.

7. Contact Us

If you have any questions or concerns about this Refund Policy, please contact us at:
Email: [email protected]
WhatsApp: Click Here